Agentic AI in Customer Journey: The Next Step in Personalised Engagement
Description
In this 10-minute session, the founder of Alcmeon will explore how agentic AI — autonomous, context-aware agents — are reshaping customer journeys in retail and luxury industries. From intelligent product recommendations and guided shopping journeys to post sales support and retention, Agentic AI enables brands to move from reactive chatbots and creaky support infrastructure to proactive digital advisors and consistent brand experience. Whether it’s a premium fashion house or a large retailer, discover how these new AI agents can elevate personalisation, drive conversions, and create deeper brand connections across multiple customer touchpoints - turning every customer conversation into an opportunity to build loyalty.
